This Mad in America blog by Nev Jones and Emily Cutler makes two points. First, it suggests that judgements of the so-called ‘angry consumer’ ‘deeply reinforce divisions (and divisiveness) within mental health policy and services, and even the very emotions they seek to avoid or circumvent.
Second it suggests that ‘the only way we can engage in meaningful co-production is not to gloss over histories and legacies of collective exclusion and disempowerment and all the individual pain and anger that goes along with it, but rather to validate and actively work through difficult feelings and emotions: both our own and others’ discomfort.’